Richard Stevenson, CEO of Red Box Recorders, explores how technology is changing the landscape of customer service and how developments in AI and chatbots will change(more…)
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5 Principal Challenges of MiFID II
Capture & store all communications in high quality Retain recordings for at least 5 years Accurate reconstruct conversations quickly Provide accurate information to regulators Evaluate(more…)
Self-Service is the Answer to Scale Customer Service Experiences
With growing online customer numbers and demands, self-service is an untapped option, because hiring additional customer support agents isn’t scalable or financially viable to providing(more…)
HOW LONG SHOULD MY BUSINESS PHONE SYSTEM LAST?
This is a question that many business owners ask, “how long should my phone system last?” usually followed by “how long will a new one(more…)
How does Robotic Process Automation work?
How does Robotic Process Automation work? Source : https://www.youtube.com/watch?v=FV8lM9SIFQ8
How to Use Robotic Process Automation to increase your employees productivity
How to Use Robotic Process Automation to increase your employees productivity Source : https://www.youtube.com/watch?v=N0Qmoo9LZ7k
BBC fools HSBC voice recognition security system
Security software designed to prevent bank fraud has been fooled by a BBC reporter and his twin. BBC Click reporter Dan Simmons set up an(more…)
Cloud gets the green light for MAS regulated FSIs
With the close of the inaugural MAS Fintech Festival last week there has been a lot of discussion and interest around AWS, particularly around how(more…)
Ten Technologies to Consider for Contact Centers in 2017
The line made famous by the Rolling Stones, “Time waits for no one”, is especially true for technology. A little over two years ago I(more…)
No Laptop, No Phone, No Desk: UBS Reinvents the Work Space
LONDON — A desk is like a home away from home for many in the working world. Family photos, trinkets from a vacation, an extra(more…)