In recent years, Unified Communications Platforms like Microsoft Teams have enjoyed growing popularity among back office departments in trading firms, for their ability to support multi-channel communications in one unified platform. While total deployment across the organization has been limited due to the inability to record all communication modalities embedded in platforms like Teams, this has started to change.
If your firm uses Microsoft Teams or has started investigating how to deploy it cross the Enterprise, it’s important to ensure you have the right technology in place to record these communications. Today, there are more regulations than ever around trade conversations, and this includes all types of communications such as voice, chat and video. As a result, you have to think carefully about how your firm will capture, archive and retain them. Regulations like Dodd Frank and MAR require trading communications to be recorded. MiFID II goes a step further, stipulating that ALL communications that result in transactions (whether intended or not), across ALL modalities (PBXs, turrets, mobile phones, video, chat, email, unified communication platforms, etc.) must be recorded.
Do contact us for a chat if you have a recording requirement.
Extract from NICE ebook