When your mobile customers need assistance, give them help that is as smart as their devices
CUSTOMERS’ NEW BEST FRIEND –
THE MOBILE DEVICE!
Mobile devices—smartphones and tablets—are already consumers’ choice as
communication and business portals. In fact, more than 90% of mobile owners
keep their device turned on and within arm’s reach, 24/7. Whether they’re
connecting with friends on social networks, shopping, consuming content, or
conducting business with their service providers, today’s customers expect to do
just about everything on their devices and they expect it right now. That includes
getting assistance and resolution when and how they need it.
NEED TO TALK TO AN AGENT?
THERE’S A SMART NEW APP FOR THAT
“I already spent time in the app, but I need further help to complete my transaction. I
now need to go through the dreaded IVR and start from the beginning with an agent?
You’re kidding, right?”