When I speak to IT managers in charge of Enterprise Voice Recording systems, they tell me that sometimes they think all their traders are being(more…)
Month: July 2017
How the public sector can use AI to streamline digital services
Chatbots have the potential to reduce the load on contact centres. A recent Capita workshop explored the impact of this and other emerging technology Earlier(more…)
AI and chatbots: The future of customer service
Richard Stevenson, CEO of Red Box Recorders, explores how technology is changing the landscape of customer service and how developments in AI and chatbots will change(more…)
5 Principal Challenges of MiFID II
Capture & store all communications in high quality Retain recordings for at least 5 years Accurate reconstruct conversations quickly Provide accurate information to regulators Evaluate(more…)