Aeradio Technology maintains a full-service support, committed to delivering comprehensive, high quality support for your solutions. Our team consists of trained and certified technical professionals dedicated to our customers’ mission-critical operations through the following:
Customer Support — Acts as a single point of contact for reporting and tracking customer issues. The Customer Support Center handles all facets of incident reporting — including initial issue logging, status reporting, internal and external escalations, and general coordination through to incident closure.
Aeradio Customer Support is your single source for all product-related questions and issues.
Product Support — Serves as a dedicated group of trained and certified product support engineers skilled in troubleshooting and resolution. Each member of the product support group undergoes rigorous, technical product training and technology certification, and is ready to address your needs.
Technical Support — Comprises a team of senior technical engineers who are experts in complex technologies across multiple vendors and multiple technology suites. Technical support engineers have extensive training in product integration-related technologies, such as telephony/CTI, databases, networking, security, and more. These subject-matter experts in a variety of product sub-components drive product support efficiency and quality in several key areas by:
- Assisting the product support team in an advisory role in solving complex integration issues with supporting technologies, and porting back lessons learned into training programs, product enhancements, and general staff knowledge management.
- Leading and overseeing new product readiness introduction to provide a closed-loop, goal-oriented approach to the launch of new products. This program is designed to ensure that specific measurable support criteria are established, tracked, and achieved for new products introduced to the marketplace.
- Providing an internal knowledge team to support Aeradio cross-organizational teams in the successful scoping, delivery, and support of Aeradio product suites within complex multi-vendor, multi-technology environments.
Receive Timely, Thorough and Efficient Support
Our goal is to ensure ongoing customer success with our innovative analytics-driven solutions.