Let’s face it. Shit happens. As much as I want every interaction with our customers to be perfect, every once in awhile, it doesn’t work(more…)
Month: January 2017
Blast from the past: The voice brokers still making themselves heard in hi-tech City
Give ’em buuuuuuunds!” “Fifteen-nine bid, two years!” Cries are thundering around the broking floor of Tullett Prebon, part of the newly formed TP Icap, where(more…)
Customer Service Center Is Dead, Humanity Isn’t | CCW Winter Lessons
Last week, we held our final online summit of the year: CCW Winter Online. If you did not attend live, you missed out on a(more…)