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Month: August 2013

Posted on August 5, 2013

Video: Evolving with Analytics – IBM Coffee + Conversation

http://www.youtube.com/watch?v=JfAhD2RBr_U

Posted on August 2, 2013

Improve Customer Interaction Evaluation with NICE Contact Center Video Recording

http://www.tmcnet.com/channels/workforce-optimization/articles/347646-improve-customer-interaction-evaluation-with-nice-contact-center.htm

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