Richard Stevenson, CEO of Red Box Recorders, explores how technology is changing the landscape of customer service and how developments in AI and chatbots will change(more…)
Tag: Customer service
Self-Service is the Answer to Scale Customer Service Experiences
With growing online customer numbers and demands, self-service is an untapped option, because hiring additional customer support agents isn’t scalable or financially viable to providing(more…)
Are you using technology to FRUSTRATE your customers?
Many are. Even if they think they are not. Unfortunately. The intention is usually to leverage technology to improve customer satisfaction – which is good.(more…)
Trends that will drive customer experience in 2016
Abhijit Banerjee, Vice President and Region Head, APAC, Servion Global Solutions Dec. 14, 2015 At a recent event in Malaysia, I was tasked to speak(more…)
How to Talk to Your Angriest Customers
Image credit: ILO in Asia and the Pacific | Flickr GREGORY CIOTTI FROM HELP SCOUT Marketing Strategist GREGORY CIOTTI MARCH 30, 2015This story originally appeared(more…)