Contact centers are undergoing a significant technology-enabled transformation. Traditionally, the contact center has been a back-office function focused primarily on operational performance and cost reduction.(more…)
Month: July 2018
‘Banks are shutting down ATMs and branches.’ An ATM in west London. Photograph: Andrew Winning/Reuters All over the western world banks are shutting down cash machinesand branches.(more…)
Red Box Recorders Talk Integration with Salesforce & Next-Level Transcription
Credit : https://www.uctoday.com/guides/technology-track/call-analytics/red-box-recorders-talk-integration-with-salesforce-next-level-transcription/?dm_i=1T23,5QJCA,B349S5,MCOY7,1 Click to view Series Today, “data” is one of the most important words for any business to consider. In a world where customer(more…)
Speech Technologies 101: Getting Creative with Communication
Click to view Series Despite the rise of things like instant messaging and SMS, the world of communication hasn’t shifted entirely to the written word.(more…)