For those of us who have been in the industry for some time (20+ years) call / contact centres have gone from zero to hero(more…)
Blogs
How to Talk to Your Angriest Customers
Image credit: ILO in Asia and the Pacific | Flickr GREGORY CIOTTI FROM HELP SCOUT Marketing Strategist GREGORY CIOTTI MARCH 30, 2015This story originally appeared(more…)
Don’t Overlook These Factors When Selecting A Contact Center Recording Platform
When evaluating a contact center recording solution, we tend to focus on the common features, such as regulatory compliance, scale, redundancy, or support for recording(more…)
Marketing: How to Offer the Best Social Media Servicing at Scale
If you are going to be servicing large volumes of customers on social media, you will find it necessary to move from focusing provision on(more…)
Benefits of Voice Recording
Day-to-Day Business: Users often want to review conversations to ensure they have captured relevant information from the call. Call recording is an easy way to look back for conference call(more…)
What is the Personal Data Protection Act?
Overview What is Personal Data? Personal data refers to data, whether true or not, about an individual who can be identified from that data; or(more…)
Personal Data Protection Act : Sector Specific Advisory Guidelines
http://www.pdpc.gov.sg/legislation-and-guidelines/advisory-guidelines/sector-specific-advisory-guidelines
Personal Data Protection Act : Privacy Act sows confusion
http://www.todayonline.com/commentary/privacy-act-sows-confusion?singlepage=true Credits : Today Online
Personal Data Protection Act is in force now
http://www.channelnewsasia.com/news/singapore/personal-data-protection/1226190.html
CommunicAsia 2014
Aeradio will be taking part in CommunicAsia 2014, from 17-20 June 2014, Booth BC5-04 @ Marina Bay Sands, Singapore See you there!