How does Robotic Process Automation work? Source : https://www.youtube.com/watch?v=FV8lM9SIFQ8
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How to Use Robotic Process Automation to increase your employees productivity
How to Use Robotic Process Automation to increase your employees productivity Source : https://www.youtube.com/watch?v=N0Qmoo9LZ7k
BBC fools HSBC voice recognition security system
Security software designed to prevent bank fraud has been fooled by a BBC reporter and his twin. BBC Click reporter Dan Simmons set up an(more…)
Cloud gets the green light for MAS regulated FSIs
With the close of the inaugural MAS Fintech Festival last week there has been a lot of discussion and interest around AWS, particularly around how(more…)
Ten Technologies to Consider for Contact Centers in 2017
The line made famous by the Rolling Stones, “Time waits for no one”, is especially true for technology. A little over two years ago I(more…)
No Laptop, No Phone, No Desk: UBS Reinvents the Work Space
LONDON — A desk is like a home away from home for many in the working world. Family photos, trinkets from a vacation, an extra(more…)
Are you using technology to FRUSTRATE your customers?
Many are. Even if they think they are not. Unfortunately. The intention is usually to leverage technology to improve customer satisfaction – which is good.(more…)
3 Secret Ingredients for Successfully Solving Customer Problems
Let’s face it. Shit happens. As much as I want every interaction with our customers to be perfect, every once in awhile, it doesn’t work(more…)
Blast from the past: The voice brokers still making themselves heard in hi-tech City
Give ’em buuuuuuunds!” “Fifteen-nine bid, two years!” Cries are thundering around the broking floor of Tullett Prebon, part of the newly formed TP Icap, where(more…)
Customer Service Center Is Dead, Humanity Isn’t | CCW Winter Lessons
Last week, we held our final online summit of the year: CCW Winter Online. If you did not attend live, you missed out on a(more…)