Here our panel of experts note their favourite up-and-coming technologies that can really benefit contact centre operations. 1. Robotic Process Automation How does Robotic Process(more…)
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Out Loud: The Future of Voice with Red Box Recorders
In this episode we look at the importance of voice within communication and collaboration by Patrick Watson Omnichannel communication is one of the hottest trends within(more…)
Can You Fool Voice Biometrics?
Contact Center Risk & Compliance | Contact Center Technologies |Customer Experience Lior Artzi, Director of Product management, Multi-Channel Recording & Real-Time Authentication, NICE May 30th, 2018 There(more…)
NICE Introduces NEVA, A Robotic Virtual Attendant for Employees
Today, NICE took customer service to a new level of cognitive intelligence via the launch of NICE Employee Virtual Attendant or NEVA, the world’s first virtual attendant,(more…)
How to get a clear view on all Compliance Recordings
When I speak to IT managers in charge of Enterprise Voice Recording systems, they tell me that sometimes they think all their traders are being(more…)
How the public sector can use AI to streamline digital services
Chatbots have the potential to reduce the load on contact centres. A recent Capita workshop explored the impact of this and other emerging technology Earlier(more…)
AI and chatbots: The future of customer service
Richard Stevenson, CEO of Red Box Recorders, explores how technology is changing the landscape of customer service and how developments in AI and chatbots will change(more…)
5 Principal Challenges of MiFID II
Capture & store all communications in high quality Retain recordings for at least 5 years Accurate reconstruct conversations quickly Provide accurate information to regulators Evaluate(more…)
Self-Service is the Answer to Scale Customer Service Experiences
With growing online customer numbers and demands, self-service is an untapped option, because hiring additional customer support agents isn’t scalable or financially viable to providing(more…)
HOW LONG SHOULD MY BUSINESS PHONE SYSTEM LAST?
This is a question that many business owners ask, “how long should my phone system last?” usually followed by “how long will a new one(more…)