Many are. Even if they think they are not. Unfortunately. The intention is usually to leverage technology to improve customer satisfaction – which is good.(more…)
Author: admin
3 Secret Ingredients for Successfully Solving Customer Problems
Let’s face it. Shit happens. As much as I want every interaction with our customers to be perfect, every once in awhile, it doesn’t work(more…)
Blast from the past: The voice brokers still making themselves heard in hi-tech City
Give ’em buuuuuuunds!” “Fifteen-nine bid, two years!” Cries are thundering around the broking floor of Tullett Prebon, part of the newly formed TP Icap, where(more…)
Customer Service Center Is Dead, Humanity Isn’t | CCW Winter Lessons
Last week, we held our final online summit of the year: CCW Winter Online. If you did not attend live, you missed out on a(more…)
Customer engagement requires disruptive thinking, not just disruptive tech
BANKING and communications providers today are faced with challenges in retaining customers, with disruptive startups nipping away at their market share. The laser focus on(more…)
NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5
The latest release of NICE’s leading recording platform helps organizations gain deeper business insights across all channels, including chat and Skype for Business, for improved(more…)
Fintech and Security: How Much is Too Much?
Financial services firms are reluctant to take their operations to the cloud – will their fears and the reality about security in the cloud ever(more…)
J.P. Morgan Looks Into Cutting the Cord for Traders
After decades of transmitting trades by phone line, J.P. Morgan Chase & Co. is close to cutting the cord. The largest U.S. bank by assets(more…)
7 Tactics That Show You’re Getting Customer Service Right
Customer service is one of those things that you just can’t ignore if you’re aiming for success and longevity for your startup. Customer service in(more…)
Trends that will drive customer experience in 2016
Abhijit Banerjee, Vice President and Region Head, APAC, Servion Global Solutions Dec. 14, 2015 At a recent event in Malaysia, I was tasked to speak(more…)