Emerging technology is top of mind across APAC, where digital leaders are strategizing about how to optimize their operations and enhance customer experiences. Speaking at(more…)
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The Top 10 Emerging Technologies in Contact Centres
Here our panel of experts note their favourite up-and-coming technologies that can really benefit contact centre operations. 1. Robotic Process Automation How does Robotic Process(more…)
Out Loud: The Future of Voice with Red Box Recorders
In this episode we look at the importance of voice within communication and collaboration by Patrick Watson Omnichannel communication is one of the hottest trends within(more…)
Can You Fool Voice Biometrics?
Contact Center Risk & Compliance | Contact Center Technologies |Customer Experience Lior Artzi, Director of Product management, Multi-Channel Recording & Real-Time Authentication, NICE May 30th, 2018 There(more…)
NICE Introduces NEVA, A Robotic Virtual Attendant for Employees
Today, NICE took customer service to a new level of cognitive intelligence via the launch of NICE Employee Virtual Attendant or NEVA, the world’s first virtual attendant,(more…)
Top analytics company grew its market opportunity ‘fivefold’ using the cloud, CEO says
Top analytics company grew its market opportunity ‘fivefold’… 7:06 PM ET Fri, 11 May 2018 Jim Cramer sits down with Nice Systems CEO Barak Eilam(more…)
AWS Summit Singapore – Next Generation Security
In this session we will explore the current financial regulatory landscape and future compliance trends. We will dive deep on to how to leverage AWS(more…)
VoxSmart mobile voice/SMS/chat recording
Call Recording Voice is the cornerstone of any Multichannel Mobile Compliance proposition and our Mobile Voice Recording platform VSmart™ has been designed with regulatory compliance(more…)
How to get a clear view on all Compliance Recordings
When I speak to IT managers in charge of Enterprise Voice Recording systems, they tell me that sometimes they think all their traders are being(more…)
How the public sector can use AI to streamline digital services
Chatbots have the potential to reduce the load on contact centres. A recent Capita workshop explored the impact of this and other emerging technology Earlier(more…)