CEO Tech Talk: Talkdesk Achieved Unicorn Status By Building A Call Center In The Cloud Jean Baptiste SuContributor Enterprise & CloudVice-President and Principal Analyst at(more…)
Red Box Voice Data Controller App for Salesforce.
PHOTO ILLUSTRATION: Pexels (Creative Commons) The SingHealth data breach in July has put the spotlight on sophisticated cyberattacks and the urgent need for companies to protect their data. For(more…)
Contact centers are undergoing a significant technology-enabled transformation. Traditionally, the contact center has been a back-office function focused primarily on operational performance and cost reduction.(more…)
Credit : https://www.uctoday.com/guides/technology-track/call-analytics/red-box-recorders-talk-integration-with-salesforce-next-level-transcription/?dm_i=1T23,5QJCA,B349S5,MCOY7,1 Click to view Series Today, “data” is one of the most important words for any business to consider. In a world where customer(more…)