Adopting and adapting to digital is more than an afterthought in business today. To stay competitive and relevant, it’s crucial for companies to begin and(more…)
AI and the future of the Contact Center
Contact centers are undergoing a significant technology-enabled transformation. Traditionally, the contact center has been a back-office function focused primarily on operational performance and cost reduction.(more…)
‘Banks are shutting down ATMs and branches.’ An ATM in west London. Photograph: Andrew Winning/Reuters All over the western world banks are shutting down cash machinesand branches.(more…)
Red Box Recorders Talk Integration with Salesforce & Next-Level Transcription
Credit : https://www.uctoday.com/guides/technology-track/call-analytics/red-box-recorders-talk-integration-with-salesforce-next-level-transcription/?dm_i=1T23,5QJCA,B349S5,MCOY7,1 Click to view Series Today, “data” is one of the most important words for any business to consider. In a world where customer(more…)
Speech Technologies 101: Getting Creative with Communication
Click to view Series Despite the rise of things like instant messaging and SMS, the world of communication hasn’t shifted entirely to the written word.(more…)
NICE and IBM Partner to Enable Banks to Adopt Cloud-first Strategy for Retaining Financial Communications Required for Regulatory Compliance
Integration of NICE Trading Recording Solution and IBM Cloud Object Storage allows secure storage of growing volumes of communications required for compliance with MiFID II(more…)
These Emerging Technologies Are Taking Hold Across APAC
Emerging technology is top of mind across APAC, where digital leaders are strategizing about how to optimize their operations and enhance customer experiences. Speaking at(more…)
The Top 10 Emerging Technologies in Contact Centres
Here our panel of experts note their favourite up-and-coming technologies that can really benefit contact centre operations. 1. Robotic Process Automation How does Robotic Process(more…)
Out Loud: The Future of Voice with Red Box Recorders
In this episode we look at the importance of voice within communication and collaboration by Patrick Watson Omnichannel communication is one of the hottest trends within(more…)
Can You Fool Voice Biometrics?
Contact Center Risk & Compliance | Contact Center Technologies |Customer Experience Lior Artzi, Director of Product management, Multi-Channel Recording & Real-Time Authentication, NICE May 30th, 2018 There(more…)