As part of the submissions for the inaugural UC Awards we spoke to award nominee Red Box about their year so far, the main industry(more…)
As data becomes crucial to business, SMEs have to rethink data protection: Dell EMC
PHOTO ILLUSTRATION: Pexels (Creative Commons) The SingHealth data breach in July has put the spotlight on sophisticated cyberattacks and the urgent need for companies to protect their data. For(more…)
What are the Benefits of Digital Transformation?
Adopting and adapting to digital is more than an afterthought in business today. To stay competitive and relevant, it’s crucial for companies to begin and(more…)
AI and the future of the Contact Center
Contact centers are undergoing a significant technology-enabled transformation. Traditionally, the contact center has been a back-office function focused primarily on operational performance and cost reduction.(more…)
‘Banks are shutting down ATMs and branches.’ An ATM in west London. Photograph: Andrew Winning/Reuters All over the western world banks are shutting down cash machinesand branches.(more…)
Red Box Recorders Talk Integration with Salesforce & Next-Level Transcription
Credit : https://www.uctoday.com/guides/technology-track/call-analytics/red-box-recorders-talk-integration-with-salesforce-next-level-transcription/?dm_i=1T23,5QJCA,B349S5,MCOY7,1 Click to view Series Today, “data” is one of the most important words for any business to consider. In a world where customer(more…)
Speech Technologies 101: Getting Creative with Communication
Click to view Series Despite the rise of things like instant messaging and SMS, the world of communication hasn’t shifted entirely to the written word.(more…)
NICE and IBM Partner to Enable Banks to Adopt Cloud-first Strategy for Retaining Financial Communications Required for Regulatory Compliance
Integration of NICE Trading Recording Solution and IBM Cloud Object Storage allows secure storage of growing volumes of communications required for compliance with MiFID II(more…)
These Emerging Technologies Are Taking Hold Across APAC
Emerging technology is top of mind across APAC, where digital leaders are strategizing about how to optimize their operations and enhance customer experiences. Speaking at(more…)
The Top 10 Emerging Technologies in Contact Centres
Here our panel of experts note their favourite up-and-coming technologies that can really benefit contact centre operations. 1. Robotic Process Automation How does Robotic Process(more…)